Shipping Policy
A legal disclaimer
You acknowledge that the Purchase Services offered by Bib and Alma integrate delivery (Delivery Services) through the use of third party delivery companies (Delivery Service Providers). In providing the Purchase Services, Bib and Alma may provide you with a variety of delivery and insurance options offered as part of the Delivery Services by the Delivery Service Providers. You acknowledge and agree that Bib and Alma is not the provider of these delivery and insurance options and merely facilitates your interaction with the Delivery Service Providers in respect to providing the Delivery Services. In the event that an item is lost or damaged in the course of the Delivery Services, Bib and Alma asks that you: contact the Delivery Service Provider directly to request a refund or to claim on any insurance options available; and contact us by sending an email to bibandalma@gmail.com outlining in what way the Products were damaged in transit so we are able to determine if the Delivery Service Provider should be removed from the Purchase Services. report any loss or damage to us within [14] days of the scheduled delivery date by emailing bibandalma@gmail.com, after which time we may not be able to assist. with claims against the Delivery Service Provider. acknowledge that we will respond to your claim within [7] business days of receiving your report and photographic evidence, and will provide you with a reference number for tracking purposes. acknowledge that failure to report loss or damage within the specified timeframe may limit our ability to pursue claims on your behalf, though we will use reasonable efforts to assist where possible if you provide a valid reason for the delay. provide photographic evidence of the damaged Products and packaging where possible to support your claim, which evidence must be retained until the claim is resolved or for a minimum period of [30] days from the date of reporting. understand that if the Delivery Service Provider fails to provide compensation or becomes insolvent, we will work with you in good faith to reach a reasonable resolution, which may include replacement of Products or refund at our discretion, provided you have complied with the reporting and evidence requirements set out in this clause.
acknowledge that where the Delivery Service Provider denies your claim or fails to respond within [30] days of lodgement, we will review the matter and may offer a replacement or refund at our discretion, subject to verification of your compliance with the reporting requirements and photographic evidence obligations outlined above. acknowledge that these procedures do not limit or exclude your rights under the Australian Consumer Law, including your rights to a remedy for major failures or guarantees relating to acceptable quality, and you may seek remedies directly from us at any time in accordance with your statutory consumer rights. acknowledge that if you choose to claim directly from us under the Australian Consumer Law rather than through the Delivery Service Provider, we will assess your claim within [7] business days of receiving your report and photographic evidence, and will provide a remedy (being replacement or refund at your choice) within [14] business days of our assessment, with all return and replacement shipping costs borne by us acknowledge that photographic evidence must be in JPEG or PNG format with minimum resolution of 2 megapixels, showing the damaged Products from multiple angles including front, back and close-up views of the damage, and must be submitted within [7] days of discovering the damage to ensure timely processing of your claim. acknowledge that where we provide a remedy to you under clause 6.c.x or pursuant to the Australian Consumer Law, we will pursue recovery from the Delivery Service Provider on your behalf at no cost to you, and we will notify you in writing within [7] business days of the outcome of any such recovery action, provided that our pursuit of recovery does not affect or delay the remedy already provided to you. acknowledge that if you reject a remedy offered under clause 6.c.x on the basis that it does not adequately address your loss, you may escalate the matter to us in writing within [7] business days, and we will review your claim and provide a written response within [14] business days, including reasons for our decision and information about your rights to seek external dispute resolution through the relevant consumer protection authority or tribunal.
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